WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from our warehouse in Turkey and we will do everything they can to get you your order as fast as we can! The processing will be done either on the day you ordered or the business day after depending on the time. Including processing time, your product will take an estimated 2-5 business days arrive to the USA. Other countries can take an estimated 2-4 days due to distance traveling and customs.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
We never had this issue as both the TNT and the Fedex are as reliable they are fast. However, in the event of a problem in customs office all responsibilities belong to the buyer as indicated in our exchange policy. If the product gets lost in the mail, we will contact the shipping company and do everything in our power to make things right.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.